FAQ
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 06 - 12 business days from the time your package arrives back to us for a refund to be issued.
Shopping Information
1. What products does LosTrikots offer?
We specialize in premium kids football jersey sets, including jersey, shorts, socks and small surprise gifts.
Available players include Messi, Ronaldo, Mbappé, Haaland, Neymar, Bellingham and many more.
2. How much is shipping and how long does it take?
Shipping fees vary by country and are shown at checkout.
Estimated delivery times:
Germany: 2–5 business days
EU countries: 3–7 business days
UK & Europe: 3–7 business days
We ship fast, and tracking is always included.
3. How long will it take to receive my package?
Once your order is processed, you will receive a tracking number.
Average transit times:
Germany: 2–5 days
Europe: 3–7 days
Shipping times may vary during holidays or high-volume periods.
4. What sizes do you offer?
We offer sizes suitable for children ages 3 to 14.
Sizes are true to European fit.
If you need help choosing the right size, our support team can assist you.
5. Are your jerseys good quality?
Yes — all our football kits use:
✔ Soft, breathable fabric
✔ Durable stitching
✔ Comfortable fit for active kids
✔ Vibrant colors that last
Perfect for both daily wear and football training.
6. Do you offer gift packaging?
Yes. All orders are packed neatly and ready to be gifted.
Perfect for birthdays, holidays or football-loving kids.
Payment Information
1. What payment methods do you accept?
We accept:
Credit/Debit Cards
PayPal
Shop Pay
Apple Pay / Google Pay (depending on location)
Secure checkout is provided for all orders.
2. Is my payment information secure?
Yes. All transactions are encrypted using industry-standard SSL security.
Your card details are never stored on our servers.
3. When will I be charged?
Your card or payment method is charged immediately upon completing your purchase.
4. Can I use discount codes?
Yes, discount codes can be entered at checkout.
Only one code can be used per order unless stated otherwise.
Order & Returns
1. How can I track my order?
Once your order ships, you will receive a tracking number by email.
You can track your package at any time.
2. Can I change or cancel my order?
Orders can be changed or canceled within the first 12 hours after purchase.
After that, the order is already being processed.
3. What is your return policy?
We offer free returns for damaged or incorrect items.
For size exchanges, customers simply cover return shipping.
Items must be unused and in original condition.
4. What if I receive a damaged or incorrect item?
Please contact us at lostrikots@gmail.com within 48 hours of delivery.
Include your order number and a photo of the issue.
We will replace the item immediately.
5. Do you accept returns for personalized items?
Personalized jerseys (custom name/number) cannot be returned unless damaged or incorrect.
Ordering from LosTrikots
1. How do I place an order?
Select your desired jersey set → choose size → click Add to Cart → complete checkout.
It only takes a few minutes.
2. Can I order from outside Germany?
Yes!
We ship to all European countries, the UK, and many international locations.
3. What if my country is not listed?
Simply contact customer support and we will do our best to assist you.
